Effective Date: September 14, 2026
Last Updated: September 14, 2026
Pinnacle Learning Solutions (“PLS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing a course, creating an account, participating in training, or otherwise interacting with us.
This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you.
1. Scope of This Policy
This Privacy Policy applies to personal information collected through:
- The Pinnacle Learning Solutions website and online storefront
- Our Shopify-powered checkout and ecommerce services
- Our LearnWorlds learning-management platform
- Online and in-person training registrations
- Contact forms, emails, customer-support requests, and other communications
- Any related services that link to this Privacy Policy
Our website may contain links to third-party websites. This Privacy Policy does not govern the privacy practices of websites or services that we do not own or control.
2. Information We Collect
The information we collect depends on how you interact with PLS.
Information You Provide
We may collect information you provide directly, including:
- Your name
- Email address
- Telephone number
- Billing address
- Company or organization name
- Job title or professional information
- Account login information
- Course selections and registration information
- Information submitted through contact or training-request forms
- Communications you send to us
- Marketing and communication preferences
- Information needed to arrange in-person training, such as location, requested certification, preferred dates, and number of participants
Order and Payment Information
When you purchase a course or service, we collect information relating to the transaction, including:
- Products or courses purchased
- Purchase date and amount
- Billing details
- Order history
- Payment status
- Refund or cancellation information
Payments are processed through Shopify and its payment-service providers. PLS generally does not directly receive or store your complete payment-card number.
Course and Learning Information
When you access training through LearnWorlds, we may collect or receive information such as:
- Courses purchased or accessed
- Enrollment status
- Course progress and completion
- Assessment or quiz results
- Certificates earned
- Login history
- Learning-platform activity
- Technical support requests
Information Collected Automatically
When you visit our website or use our services, we and our service providers may automatically collect:
- IP address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Links clicked
- Dates and times of visits
- Course-platform activity
- Cookie identifiers
- Approximate geographic location
- Information about how you interact with our website and services
3. How We Use Your Information
We may use personal information to:
- Create and manage your PLS account
- Process purchases, payments, refunds, and registrations
- Enroll you in courses and provide access through LearnWorlds
- Track course progress and issue completion records or certificates
- Coordinate online or in-person training
- Respond to questions and provide customer support
- Send transactional messages regarding your account, purchases, courses, or training
- Provide service announcements and important policy updates
- Send marketing communications when permitted by law
- Personalize and improve our website, courses, and customer experience
- Analyze website and course-platform performance
- Protect our website, users, and business from fraud or misuse
- Maintain business, tax, accounting, and transaction records
- Enforce our agreements and policies
- Comply with applicable legal requirements
4. How We Disclose Information
We may disclose personal information to the following categories of recipients when reasonably necessary to operate our business:
Service Providers
We use third-party providers to support website hosting, ecommerce, payment processing, course delivery, email communications, analytics, security, customer service, and other business functions.
These providers may include:
- Shopify and its payment-processing partners
- LearnWorlds
- Email and communication providers
- Analytics and website-performance providers
- Customer-support and administrative platforms
- Accounting, legal, and professional advisers
Shopify and LearnWorlds process information according to their respective terms and privacy practices. You may review the Shopify Consumer Privacy Policy and LearnWorlds Privacy Policy for additional information.
In-Person Training Partners
When you request or register for in-person training, we may disclose relevant information to instructors, affiliated training providers, certification organizations, venues, or other parties needed to coordinate and deliver the requested service.
Legal and Safety Disclosures
We may disclose information when we reasonably believe doing so is necessary to:
- Comply with applicable law or legal process
- Respond to a lawful government request
- Protect the rights, property, or safety of PLS, our customers, or others
- Investigate fraud, security incidents, or misuse
- Enforce our agreements and policies
Business Transfers
Personal information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
PLS does not sell personal information for money. However, certain uses of analytics or advertising technologies may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws.
5. Cookies and Similar Technologies
PLS and its service providers may use cookies, pixels, local storage, and similar technologies to:
- Keep the website and checkout functioning
- Remember account and user preferences
- Maintain secure login sessions
- Understand website traffic and usage
- Measure the effectiveness of communications or advertising
- Improve our website and services
You can control certain cookies through your browser settings and, when available, through our website’s cookie-preference tools. Blocking essential cookies may prevent portions of the website, checkout, or learning platform from functioning properly.
6. Email Communications
We may send transactional emails regarding purchases, accounts, course access, training, certificates, support requests, or changes to our services.
If you subscribe to promotional communications, you may unsubscribe by using the link included in the email or contacting us. Unsubscribing from promotional messages will not prevent us from sending necessary transactional or account-related communications.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the requested services
- Maintain your account and course records
- Complete transactions
- Meet certification or recordkeeping requirements
- Comply with tax, accounting, contractual, and legal obligations
- Resolve disputes and enforce agreements
- Protect against fraud and security risks
Retention periods may vary depending on the nature of the information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, platform, or electronic transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and notifying us if you believe your account has been compromised.
9. Your Privacy Rights and Choices
Depending on where you live, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Obtain a portable copy of certain information
- Opt out of certain targeted advertising, selling, or sharing
- Withdraw consent where processing is based on consent
- Appeal the denial of a privacy request
- Receive equal service without unlawful discrimination for exercising a privacy right
These rights may be subject to legal exceptions and identity-verification requirements.
To submit a privacy request, contact us using the information below. We may need to verify your identity before processing the request. An authorized agent may submit a request where permitted by applicable law, but we may require proof of authorization.
You may also manage certain account information directly through your Shopify or LearnWorlds account settings.
10. International Users
PLS and its service providers may process or store information in the United States and other countries. These countries may have privacy laws that differ from those in your country of residence.
Where required, we rely on consent, contractual necessity, legitimate interests, legal obligations, or other recognized legal bases to process personal information.
Residents of the European Economic Area, United Kingdom, or Switzerland may have additional rights, including the right to object to or restrict certain processing and the right to lodge a complaint with an applicable supervisory authority.
11. Children’s Privacy
PLS’s website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or legal authorization.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.
12. Third-Party Links and Services
Our website and courses may contain links to third-party websites, tools, applications, or resources. We do not control and are not responsible for the privacy, security, content, or practices of those third parties.
We encourage you to review the privacy policy of any third-party service before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal obligations.
The updated policy will be posted on our website with a revised “Last Updated” date. When required by law, we will provide additional notice of material changes.
14. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Pinnacle Learning Solutions
Email: contact@pinnaclelearningsolutions.com
Telephone: (843) 860-9315
Website: www.pinnaclelearningsolutions.com